Logistics FAQs

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Does Worzalla offer fulfillment services?

Worzalla does not currently offer fulfillment services. However, we do partner with several local operations to provide fulfillment for you.

Does Worzalla offer mailing services?

Worzalla does not currently offer mailing services. Several local companies do mailing for us, so it’s a simple matter of organizing the services for you.

Why am I being charged for residential delivery?

Some destinations are defined by the trucking industry as ‘residential’. This is determined by the trucking industry and is out of Worzalla’s control. Services such as lift-gates, inside delivery, and pallet jacks are additional charges as well.

What is Inside Delivery?

This is the movement of a pallet from a truck to a building, such as an overhang or garage. This does not include moving cartons to a back room, or a basement.

What is a Commercial Invoice?

A Commercial Invoice is used for Customs purposes. The value of the product is provided, which is used to charge the customer taxes and duties when crossing the border.

What is a Proforma Invoice?

A Proforma Invoice is a Quote Invoice that is required by the Buyer to apply for an import license, contract for pre-shipment inspection, open a letter of credit, or to arrange for transfer of hard currency. A Proforma may not be a required shipping document, but it can provide detailed information the buyer needs in order to legally import the product. Basically a Proforma is information from the Seller to the Buyer.

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